Return and Refund Policy

Return Guidelines:

  • Timeframe: Items can be returned within 30 days of delivery.
  • No Fees: We don't charge any additional fees for returns.
  • Refunds: Once approved, refunds are issued within 7 business days.
  • Shipping: Return shipping costs are the responsibility of the customer.
  • All returns are subject to our Terms of Service.

Eligible Items

To be accepted for return, products must:

  • Be unused and in original condition.
  • Include all tags, labels, and original packaging.
  • Not show damage from misuse, wear, or improper handling.

Returns submitted after 30 days cannot be accepted. To start a return, reach out to info@stride-dublin.com.

How to Return an Item

  1. 1

    Contact Us

    Email us with your order details and reason for return. Photos can help speed up approval.

  2. 2

    Instructions

    We'll provide the return address and any other details once approved.

  3. 3

    Pack Securely

    Use the original packaging if possible to protect the item in transit.

  4. 4

    Ship

    Arrange shipping at your cost. Tracked shipping is recommended.

  5. 5

    Refund

    After we receive and check the item, we'll process your refund.

Returns & Exchanges

Refunds

Refunds are applied to the original payment method within 7 business days of approval. You'll receive a confirmation email once the refund is complete.

Exchanges

To swap an item for another size, model, or variant:

  • Email us with your order number and exchange request.
  • Follow the provided return instructions.
  • Once received, we'll ship the replacement item, subject to availability.

If your preferred item is unavailable, we'll issue a refund instead.

Order Cancellations

If you need to cancel, contact us promptly at . If your order is already processing or shipped, it can't be canceled, but you can return it after delivery.

Damaged or Wrong Items

In case you receive an item that is damaged, defective, or not what you ordered:

  • Take clear photos of the item and packaging.
  • Email with your order number and photos.
  • We'll assess the situation and arrange a replacement or refund promptly.

Our team handles all issues quickly to ensure your experience remains fair.

Customer Services Hours:
Monday to Friday: 10:00 - 17:00 GMT

Email: info@stride-dublin.com
Phone Number: +35340244827
Contact Form: Click Here

Business Information
Stride Dublin runs under the stewardship of JCJ Media LLC, a company officially registered in the United States.

Company Number: 2025-001634838
DUNS Number: 137325608

Address:
30 N Gould St Ste R, Sheridan, WY, 82801, United States